I specialize in content design, writing + strategy.

Basically, I use words to make things better.

a little about me

Long story short: I write like a copywriter and think like a strategist. Someone once called me a “pragmatic creative” and it's kind of perfect.

Short story longer: My sweet spot is right where product, brand, and strategy meet. I help stakeholders understand their needs, and then collaborate with cross-functional teams (including design, product, eng, and marketing) to develop and execute the best concepts for maximum impact.

So I don't just write words. I’m a content designer. I create structures that keep things uniform, all with an eye on brand voice and tone to ensure end-to-end consistency.

Oh, and I firmly believe …

  • It’s crucial to meet people where they are. Provide content where they expect it, when they need it, in a way that makes sense. And then get the hell outta the way.

  • If someone is lost or confused, it’s (usually) not their fault. It’s our fault as an experience design team. Maybe we didn’t do enough testing. Maybe we made bad assumptions. Either way, it’s not the user’s fault.

  • If you make someone feel dumb, they won’t be back. So, you know … don’t do that. (See above.)

  • "Shauna was my rock, my creative partner, the person I always turned to when faced with hard problems. I promise you this: You will not find a better content designer."

    Lisa Jennings Young
    Content Design Director, Microsoft Teams

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media awards

a few happy clients

Google

FedEx

Viking Range

FICO

Sony Music

Land Rover

Hilton Worldwide

Waldorf Astoria

Google • FedEx • Viking Range • FICO • Sony Music • Land Rover • Hilton Worldwide • Waldorf Astoria •

Portfolio (email for password)